RETURN POLICY
Renewal Revitalize Return Policy
Last updated: 30.03.2025
Welcome to Renewal Revitalize - where innovation meets sustainability in beauty.
We strive to offer exceptional products and a seamless shopping experience.
Below is our updated return policy, crafted to ensure clarity and ease for our valued customers.
1. Return and Refund Rights
1.1 Right of Withdrawal:
If you are not completely satisfied with your purchase, you have the right to cancel your order within 30 days of receiving the product.
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Please note: The right of withdrawal does not apply to cosmetic products if the seal has been broken.
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Contact our customer service for return instructions at info@renewalrevitalize.com.
1.2 Product Condition:
Returned products must be:
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Unused
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In their original packaging
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In the same condition as received.
For cosmetic products, the seal must remain unbroken for eligibility.
2. Return Process
2.1 Contacting Customer Service:
Initiate your return by contacting our customer service via email at info@renewalrevitalize.com.
Provide:
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Your order number
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The reason for the return
2.2 Return Shipping:
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The customer is responsible for shipping costs unless the return is due to an error or defect on our part.
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We strongly recommend using a trackable shipping service to ensure the return reaches us safely.
3. Refunds
3.1 Refund Processing:Refunds will be processed within 14 days after we receive and inspect the returned product.
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Refunds are issued using the same payment method as the original purchase.
3.2 Shipping and Handling Costs:
Shipping and handling fees are non-refundable, unless the return is due to a defective or damaged product.
4. Faulty or Damaged Products
4.1 Defects or Damage
If your product arrives faulty or damaged:
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Contact our customer service immediately at info@renewalrevitalize.com.
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We will either replace the product or issue a refund for the full cost of the defective product.
5. Legal Rights and Obligations
5.1 Compliance with Swedish Law:
Renewal Revitalize operates under Swedish law regarding cosmetic products. This guarantees your right to:
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Safe-to-use products.
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Properly labeled products with clear information on intended use and safe application.
6. Contact Information
Renewal Revitalize is owned and operated by AW Creative, a registered business in Sweden.
VAT Number: SE7602062232001.
For additional questions or to initiate a return, please reach out to us at:
Thank you for choosing Renewal Revitalize – where science meets nature to deliver exceptional beauty experiences. Your trust and satisfaction are our priority.